Store Policy

🛍️ Store Policy

Welcome to Flexi Shop! We are committed to delivering high-quality home fitness and yoga equipment with excellent service. Please review our store policies below to better understand our processes and customer support terms.

🔄 Return & Exchange Policy

If you're not completely satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order. Items must be unused, in original packaging, and in resellable condition.

To initiate a return, please contact us at flexi-shop@hotmail.com with your order number. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

🚚 Shipping Policy

We offer free shipping on all orders within the USA and Europe.

  • USA: Estimated delivery within 7 business days after shipment.
  • Europe: Estimated delivery within 15 business days after shipment.

International shipping is available; delivery times and fees may vary by location.

💳 Payment Information

We accept major credit cards, PayPal, and other secure payment methods offered through our checkout system. All transactions are processed securely with end-to-end encryption to protect your data.

🔐 Privacy Policy

Your privacy is important to us. We collect only necessary information to process orders and improve your shopping experience. We never sell or share your data with third parties for advertising purposes.

📦 Order Processing

Orders are processed within 1–3 business days (excluding weekends and holidays). Once shipped, a tracking number will be sent via email. Please allow up to 48 hours for tracking to become active.

❓ Frequently Asked Questions

  • Q: Can I cancel or change my order?
    A: Yes, if the order hasn’t shipped yet. Contact us immediately at flexi-shop@hotmail.com.
  • Q: Do you ship to P.O. boxes?
    A: Yes, but some restrictions may apply depending on the carrier.
  • Q: What if my item is damaged on arrival?
    A: Please email us photos of the damaged item within 48 hours of delivery. We will arrange a replacement or refund.

📬 Contact Information

If you have any questions, feel free to contact us. We are always happy to help!

Store Name: Flexi Shop
Company: FLEXI SHOP LLC
Email: flexi-shop@hotmail.com
Phone: +1 208-905-0117
Address: 372 WEST 43 ST, HIALEAH, FL 33012