FAQ
❓ Frequently Asked Questions (FAQ)
Welcome to the Flexi Shop FAQ page. Below you'll find answers to the most common questions about our products, orders, shipping, returns, and more.
🛒 Orders
Q: How do I place an order?
A: Simply add the items you want to your cart and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q: Can I change or cancel my order?
A: If your order hasn’t been shipped yet, please contact us immediately at flexi-shop@hotmail.com to request changes or cancellation.
🚚 Shipping
Q: Do you offer free shipping?
A: Yes! We offer free shipping to all orders within the USA and Europe. International shipping fees vary by location.
Q: How long does shipping take?
A: Orders are processed in 1–3 business days. Delivery within the USA takes 3–7 business days, and Europe takes 7–15 business days.
🔄 Returns & Exchanges
Q: What is your return policy?
A: You may return unused items within 14 days of delivery. Products must be in original condition and packaging. Contact us for instructions before returning an item.
Q: How do I request an exchange?
A: If you received a defective or incorrect item, please email us with photos and your order number, and we will assist you with an exchange.
💳 Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, and other secure payment methods during checkout.
Q: Is my payment information secure?
A: Yes. All transactions are encrypted and securely processed through our trusted payment providers.
📦 Product & Stock
Q: Are your fitness products beginner-friendly?
A: Absolutely! Many of our home fitness and yoga items are ideal for beginners and experienced users alike.
Q: What if an item is out of stock?
A: If an item is out of stock, you can sign up for restock notifications or contact us directly for availability updates.
📬 Contact Us
If your question wasn’t answered above, feel free to get in touch with our team. We’re happy to help!
Store Name: Flexi Shop
Company: FLEXI SHOP LLC
Email: flexi-shop@hotmail.com
Phone: +1 208-905-0117
Address: 372 WEST 43 ST, HIALEAH, FL 33012