Help Center

🆘 Help Center

Welcome to the Flexi Shop Help Center. Here you’ll find answers to common questions about orders, shipping, returns, and more. We're here to support you every step of the way.

📦 Order Status & Tracking

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking to update.

Q: I haven’t received my order. What should I do?
A: First, check your tracking status. If it's delayed or hasn’t updated in several days, contact us at flexi-shop@hotmail.com.

🚚 Shipping Questions

Q: Do you offer free shipping?
A: Yes, we offer free shipping within the USA and Europe. International shipping fees vary by destination.

Q: Do you ship internationally?
A: Yes, we ship to many countries worldwide. Customs duties and taxes may apply depending on your local regulations.

🔄 Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused items in original packaging. Please contact us before sending back any items.

Q: How do I start a return?
A: Email us at flexi-shop@hotmail.com with your order number and reason for return. We’ll guide you through the process.

💳 Payment & Billing

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, and other secure payment methods available at checkout.

Q: Is my payment information secure?
A: Yes, all transactions are encrypted and processed through secure payment gateways to protect your data.

📬 Contact Us

Still have questions? We're happy to help!

Store Name: Flexi Shop
Company: FLEXI SHOP LLC
Email: flexi-shop@hotmail.com
Phone: +1 208-905-0117
Address: 372 WEST 43 ST, HIALEAH, FL 33012